A Night at the Opera free essay sample

A Night at the Opera Analysis Paper A Night at the Opera is a 1935 American comedy film starring the Marx brothers. Groucho Marx, Chico Marx and Harpo Marx. The Marx brothers influence on comedy can still be seen in todays films. There is very few comedians that have ever had as long a lasting influence or been as well-known as they are. It is absolutely astonishing that after over seventy years, it still portrays the same amount of enjoyment and laughter in modern viewers as it did when the film was first distributed. The language of their comedy has not dulled over time, aspects of Marx brother humor can be found throughout sit-coms, movies, comedic acts and especially cartoons. I have been a huge fan of the show called I Love Lucy since I was about 7 years old, but I never knew that the Marx brothers had such an influence on the show and that they based a lot of there comedy scenes from the Marx brothers, and Harpo had actually starred in one of their episodes as well. We will write a custom essay sample on A Night at the Opera or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In the film A Night at the Opera they have a singer names Ricardo Baroni, and in the set of I Love Lucy her husbans name is Ricky Ricardo. I feel as if since A Night at the Opera played such a big influence on their show that maybe they were trying to place that name in there as some type of contribute to them and their film. I also have seen many scenes in the cartoon Tom and Jerry that tie in together from the Marx brothers. This is just proof that from Grouchos wisecracking word play, Chico conning every person he can when he has the chance, to the way Harpos doesnt speak and frankly comes off really dumb founded. There sense of humor is timeless and forever will be a true classic.

On the Job Training free essay sample

It also benefits the students to acquire relevant knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum. It provides opportunities to go through the actual methodologies of a specific job using the real tools, equipments and documents. In effect, the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from university. Supervised Industrial Training is an important opportunity for students to seed their careers in a particular industry; or alternately, it may help students to clarify which sector of the industry they wish to pursue a career in. It works to develop an individual’s sense of professionalism by experiencing firsthand the industrys culture and practices; learning from professionals their roles and responsibilities as active professionals. It is here our technical skills as well as our ability to take on and handle given responsibilities and make sound decisions that will strengthen our prospects. It is therefore not uncommon for us students who rise to the challenge to be offered a continuing position after their initial supervised industrial training period. Alternatively, an efficient OJT program furthermore benefits the companies who accommodate trainees. Initially OJT or intern offer further manpower for a slighter compensation than a regular member of staff. Majority of them are all dedicated to be trained so probabilities are high that they will cooperate. Managers can make use of this internship strategy as a scheme in recruiting new employees. Given that the supervisor can keep an eye on the trainees’ development, he/she can determine based on performance, actions and approach if the trainee will make an excellent recruit after the completion of his internship. In Addition, OJT’s are capable to convey bright fact into the group. Known the chance to verbalize their mind liberally and with no apprehension, they perhaps able to contribute substantially in suggestion gathering or research and sooner or later help develop the company’s productivity. At the same time as teaching the interns, supervisors are actually also training their member of staff to development of guiding the trainees broaden their persistence, widen teaching expertise and make them supplementary aware to the requirements and state of mind of the adolescent. The path of supervision as well explains them how to contribute what they know and be sympathetic to enquiry. For this reason, the internship additionally turns out to be an opportunity in training for the future managers of the company. Obliging on SIT can exceptionally be beneficial not only to the trainees but also to the companies that endow with opportunities for this kind of learning. This is also why trainees should undergo their SIT seriously as it may turn out to be a dominant tool and perhaps even a basis of proposal as soon as they acquire that huge raise for being students to career professionals. But most important of all, it is one of the best training methods because it is planned, organized, and conducted at the actual worksite. SIT will generally be the primary method used for broadening trainee skills and increasing productivity. It is particularly appropriate for developing proficiency skills unique to an employees job especially jobs that are relatively requires knowledge and skills to learn and the attitude and whole personality of the student to deal with his superiors, co-workers and subordinates. Morale, productivity, and professionalism will normally be high in those students that undergone SIT program. Thus, these acclimatized qualities will be used by the students to be successful in life. VNR Construction, a company where I’m assigned to learn and experience the construction/development process. VNR Construction was registered with the Department of Trade and Industries in 1999. It is a company and Industry of Engineering and Architecture. Their main line of business is in building construction, labor supply, and steel fabrications. Their project range from private residential buildings to medium rise office towers. This is owned by ENGR. Nelson Remulla, a licensed Electrical Engineer. Company Vision is to have Professionalism on the system of delivering services, and provide quality, competitive price of every undertakings and to deliver the highest level of satisfaction to the clients. VNR had established its name for its quality of work and excellent after sale service which gained for the company the confidence of its clients, likewise due to its flexible organization the company can offer competitive price for its services. Main Mission is to be known as one of the well systematic Construction Company in the field of Planning and Development, It will achieve only in compliance with its quality management system, dedication to their customer, service enhancement, and commitment to serve. II. Job performed in the Company May 21, 2012, it was the date when I first started my day as an OJT at VNR Construction. It is a construction company which is sited at 4th floor VNR business center, Governor’s drive, Langkaan I, City of Dasmarinas Cavite. I was designated at the department called Purchasing Department. This department serves as the central purveyor of tools, equipments, and materials that is necessary to site. Furthermore, at this department, its major task is to hit upon good supplier which supplies good quality of materials at reasonable cost and need to deliver immediately to not have a delay in construction. It must not have delays to maintain the production stream smoothly and prevent waste of time and money. On the first week of my training, I started my work as an assistant and an aid of Mr. John Paolo Modesto – Head of Purchasing Department. He first taught me the pace of purchasing department, rules and regulation, and what is the blend of coffee that my boss likes. I him help arranging company’s documents, photocopy of files, estimate, and answering phone calls. Being an assistant is bland; assuming that it was the only work that I will do for the rest of my OJT. On the second week of my training, it was an honor for me that Engineer has given me a chance to go along on tour with our client. While we are on the trip, I saw how engineer deals with our client. As time goes by, I get used to be a purchaser. My supervisor was trained me to have good communication skills with our suppliers and visitor. He also trained me how to communicate with other supplier to do business with to lowest price possible we could get from them without sacrificing the quality of material we will purchase from them. It is also my task to encode in my database all the materials that have been delivered, to monitor the materials cost in each site. . It is also our task to do monetary report of all projects. So that Engineer can visualize what is happening on every project. We tried our best to come up with 100% accuracy in our report. On the third week of my training, I feel I already worked just like a regular employee of the company. Starting on that time, I feel I was not an assistant or a helper any longer just like on my first day of OJT, but one of trusted personnel on the department. It was privilege to me that my supervisor has trusted to make material request form, purchase request form, purchase order form, transmittals, cash advance of workers, and endorsed me some of important files. It is also an honor to me that the company teaches me how to handle subordinates appropriately. Sometimes I go along with the driver and helper to monitor their progress, to deliver the cash advance/payroll of the workers, to know the concerns of the site, and site inspection to examine the materials that has to be delivered. On the following week of my training, while I was assigned as a purchaser, the company transfer me in the construction department. At that time, I am very excited to work with site because since the first day of my OJT I wish that I would designate to site. At the first day in the site everything is new, new environment, new task, and new supervisor. Furthermore, I struggled to adopt in my new department because from being a purchaser that I accustomed with, I now work as an assistant of Mr. Junmhar Reyes (one of the three professionals site supervisor of VNR). We are assigned in 3rd floor of VNR business center, 1 floor lower from our office, our task to renovate an existing call center and make it a world class piece. I also have a hard time to fulfil all the responsibilities that was hand over to me like monitoring all the works of the worker to check if their work is followed according to plan and correct, making the daily accomplishment report and attendance of workers, and check our material balances. A month later, we were assigned in a new project in Devine Grace Medical Center located in Rosario, Cavite, again it is an existing 7th floor building but the 6th and 7th floor has no room partition because the said two floors is an extension so that the hospital can accommodate more patients. This time it’s more challenging not only because it is far away from our office, not only the site is much larger than our previous project, but because of we have to impressed and show the board how passionate, motivated, and world class output in our work. My supervisor, which is an expert in his field, taught me different techniques, approach, and all the things that he is knowledgeable with. Time came when my supervisor ask me to handle workers. That time is when I used what was taught to me by the company. Being an apprentice on that kind of department was really remarkable. All the techniques that were shared to me will help me a lot for my future career. III. Experience Earned After finishing the required 640 hours of duty for the company, I had may lessons Learned. The ten guidelines for a successful result of work are: 1. Take Risks   Do not be afraid to take risks. Where is the fun in that? If you want something, go for it! Do not try and justify every action you make. Sometimes, all you have to do is to take that big leap! We usually allow ourselves to settle at what is safe and secure and yet we end up wondering at all the â€Å"what if’s? and â€Å"what could have been’s? This is more logical than waiting for opportunity to knock on your door which may or may never come. 3. Have a Plan   Always have a plan. This is the best way to stay on track with your goals. Set a milestone which will provide as your visual in what you are working for, what you have successfully achieved, and what you need to do better. 4. Stay Motivated   When you’re too busy getting what you want you also exhausts all your energies with it and this becomes critical because this is usually the reason why we lose the battle. Half-way through, we get tired and lose the desire to go on. It is important to stay motivated. Remind yourself with the reasons as to why you are working hard. Read motivational quotes and articles. Assure yourself that every effort exerted will eventually pay-off in the long run. 5. Be Patient   Always remember that attaining goals almost always takes time. Be kind to yourself and the people around you because everything is actually a process in working your way up the ladder each day. 8. Reward yourself   As you surpass every milestone try and treat yourself for a job well done. 7. Do not Stop Learning   You may feel that you have already become an expert in your field when you’ve been working on it for so long. But this shouldn’t be the reason why you should stop learning. Keep innovating! New ideas and new ventures help keep the fire burning! 8. Learn to Delegate   When you are getting close to your goals you will find out that there are many more things to do than hours in the day. Find someone to help take some of your load so you can focus on things that need your full attention. 9. Raise your Standards   Always learn to â€Å"Step-up! † Increase your standard and strive for more! Not only with your accomplishments but also with your trials and your failures. It will keep you humble, which in turn, will help you continue striving for success. Training inside the company the company is a learning experience each day. I learned how to appreciate the lessons studied in school. I was able to realize the important principles, theories, and concepts that were discussed inside the classroom. And also I understand that everything that was thought inside the school especially in our laboratory shops class can be a tool that can be used in future career. Like me as an Architecture Technology student, how can I understand and read a whole plan if I don’t know anything about the basic of architecture. Second, how can I use the Autocad and Google Sketch Up if I haven’t experience them using in school. Lastly, How can I give proper reports if no has tried to teach how to use all the Microsoft office programs. No doubt, my school Technological University of the Philippines – Cavite Campus teaches me to the career I’ve chose. There once told me that the knowledge we learn for our school is only 10% of what we must learn and the 90% is learn in actual job. And that’s what VNR Construction do; it fulfills all the remaining 90%. As I was working as a trainee at VNR construction, I learned to become a hard-working person. Time to complete the output product is not important, but the quality. I also learned to follow the instructions as what the superior’s said and to accept opinion that they suggested. The training served as the stepping stone to me to the real life of an architect. It served as the beginning the real life of being an employee. I realized that learning is a lifetime commitment that is continues even you already have a job. The training gave me more initiative to my chosen career. I was more encouraged to pursue the Architecture Technology course. The training inspired me to enhance my skills and knowledge in the field of architecture technology. I was given some ideas what could be the feeling or situation being an employee. The training enriched my individuality as a beginner and created the foundation of being a good worker. The best thing that I have gained inside the company was the good orientation of the person having the higher positions. As Architecture Technology student, the OJT made me realize the importance of the course that I am taking. It made me realize the essential role of a architect in a company. An architect can take the work of electrical and civil engineering, but, no other course can takes place the work architect in a company. To be a competent one, not only an architect must understand what he/she is drawing with, the process and the underlying principles but also be knowledgeable in the field of construction. An architect must also possess good communication and leadership skill. The students have undergone a good training. The task given to me was an application of my shop subject of my course. The design of the project has a great in connection to the subjects. The anthropometry deals with the study of human dimensions were exactly related to what was discussed inside the classroom. I was technically given actual problems that have a main concern with the architecture technology subjects. The nature of the career course was the main focus of the training. This training will be useful if the nature of their training have the major concern for their chosen career. The trainees would able to use the experiences they have gone through during the training whenever they are already in the field of specialization. At the school, being late is better than absent. But as what I have learned at VNR Construction, being absent is better than being late. Being absent can be a cause of emergency situations like sickness, unpredicted travels and phenomena, while, being late is a cause of misbehaviour and unable to manage the time. I was training at VNR Construction for almost four months, I observed the daily activities and practices that the workers inside the company, as well as rules and regulation that all workers and employees must comply with. I easily observed that all workers inside the construction site must wear their proper uniform during working hours. Even the sweepers who clean the yard must wear complete uniform. Any workers who will notice without in their proper PPE will be given a punishment which may result in lay off the worker out of the company; reminding everyone that those people were violators. Safety inside the company was really strict. Another thing that I observed was the rules and regulation that the company initiated. Before entering the construction site at taguig, regular frisking and baggage inspections were conducted. Car and Delivery truck without gate pass cannot enter inside site except for the visitors. Trainees are not included as a visitor. Another was the NO smoking, sleeping and by standing rule. Any violators who will be caught will fine an amount of one thousand pesos. Gadgets like mobile phones and portable mp3 players are not allowed during working hours. Requests like emergency calls are accepted making sure that the call was important and entertain able. During my training at VNR Construction, I learned to interact with other people. We know that people have different characteristics and attitudes; however, making friends with the trainee’s co-workers doesn’t make difficult. Even though I was only a trainee, they don’t treat me like others. And as a trainee, I don’t feel uncomfortable as I worked with them. From the interaction I made with them, and later I learned to work with patience. Although thoroughly working on something was time consuming, the quality of the output product is the most important. I also learned from my co-worker’s experiences and mistakes and apply them whenever he needed it. They also encouraged me to go on with my studies until I become a professional. Although I worked and interact with them for a short period of time, I learned a lot to them; the skills and techniques that they shared with me that cannot be find on the books. IV. Problem met while on training Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. While on my training I think no problem has aroused. Our coordinator has visited us in our company to monitor our progress, as they have said in the first day of OJT orientation. I’ve experienced a lot of problems during the first initial weeks of my training, this problems aroused due to the lack of background knowledge about the industry. During the first few initial weeks I was working so slowly, I had problems adjusting to the work environment, that my supervisor got irritated at me and complained about my work etiquette, I explained my side and I gradually got things fix. Yes, I have to admit I did screw up during my training, I broke this and damaged that, but in the end I learned from my mistakes. I remember what the Manager used to tell me, â€Å"That’s why you’re here, to learn. † And I’m proud to say that I didn’t make the same mistake twice. V. Suggestions and Recommendations The company created a good service to their clients and gave the best training for the students. The students must have a good company that would give them a good training ground and would enhance their knowledge and capabilities. The school must have the good coordination for some companies that offer an annual On the Job Training inside their company. The school should provide more budgets given to the OJT coordinators to have the best monitoring of the training the students are taking. One of the best ways of training is the provincial trainings that would give different experiences to the trainees. An out of town training would give more self esteem to the students. The evening students have their training at 4th year and first semester of the year. It is more efficient if they will take it 4th year of their last semester. In some cases having their training during the first semester of their 4th year of school would sometimes affect the rhythm of their schooling because in evening students OJT have their preferred pre-requisite subjects that once not taken would give a big effect to the arrangement of the student’s subjects. Instead of the regular schedule of years of studying, once being affected by the pre-requisite subjects, the students would waste some of the time spending for the subjects affected by the OJT.

Sample of an Expository Essay Outline

Sample of an Expository Essay OutlineThere are many different ways to write a sample of an expository essay outline. But the most important things in writing an outline are your thoughts and opinions, your knowledge, your presentation, and your sense of style.First, you need to determine what kind of information you are going to cover in your sample. What is the information you want to present? Do you want to present a thesis or conclusion? If you are presenting a thesis, you should first define what is meant by this statement. For example, do you believe that night vision goggles were invented in 1947?Writing an outline of an expository essay requires you to think about what topics you want to discuss and how you are going to present your thoughts and opinions on these topics. It is also important to think about how you are going to use visuals and graphics. These are often included in outlines for academic writing, but they are not always necessary.The next part of the outline is t o write down your opinions on each of the topics you have chosen for your expository essay. By writing down your opinions, you are laying out how you feel about a particular topic. This will help readers remember that you actually cared about this topic.Once you have done this, you should also think about your knowledge about a particular topic before writing your expository essay. You should learn as much as you can about the topic. As you learn more, you will be able to express yourself more clearly in the expository essay. In addition, you will be able to differentiate yourself from others who write expositions about the same subject.Next, you should write down your writing style. It is important to write in a conversational style when writing your outline. You want to use words that show your knowledge of the topic. But you want to avoid using technical terms or lengthy sentences. The more knowledge you have about the topic, the less technical you can be.Finally, you should writ e down the conclusion of your essay in the middle of the main body. At this point, you should provide an overview of the main points in your expository essay. You may also want to provide a short introduction to the topic. You should end your paper with something that captures the reader's attention.Writing an outline of an expository essay is an important step towards writing a great essay. All it takes is the determination to write a great expository essay outline and some thought. Now that you know the basics, it is time to get started!

The Kings Speech Essay Example

The Kings Speech Paper The Kings Speech, directed by Tom Hooper, Is a British block produced In 2010. The film Illustrates the story of Bertie, later crowned King George VI, and his stammer affliction. It follows Berths wifes pursuit to help her husband, employing Lionel Loge, an Australian speech pathologist, to assist, and potentially cure Bertie of his speech condition. The Kings Speech unravels the tale of how two entirely adverse characters end up the greatest of friends. Leading cinematographer, Danny Cohen, has used a variety of camera shots, angles, movement and lighting to greatly enhance he transformation of the characters and the growth of their friendship. Cohen opens the heros Introductory scene with a wide shot and grim lighting to develop an uncomfortable sensation for the viewers, allowing them to realism the absence of trust and contentment Bertie has felt throughout his life. The cinematographer has positioned the characters using an off-centre technique to establish the Minimal distance and discomfort felt between Lionel and Bertie. Positioning the pair on either sides of the frame allows Bertie to be depicted as powerless and isolated. Cohen has ensured that Lionel is similarly presented slightly if-centre during the straight cut conversation piece, but the camera is positioned at a lower angle granting a sense of superiority to Lionel. This shot and angle diversification allows the audience to experience the inequality felt between the heroes. The use of the off-centre technique in the lead room approach further enhances Berths emotional constraint and adds to the distance between the characters during conversation. We will write a custom essay sample on The Kings Speech specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Kings Speech specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Kings Speech specifically for you FOR ONLY $16.38 $13.9/page Hire Writer To enhance the sense of discomfort and disconnection, Cohen has utilized an adverse lighting technique in the background of each of the characters frames. Bertie Is predictably presented against a bleak wall, with neither artificial nor natural light In his favor, communicating his negatively and distress. However, the cinematographer presents Lionel against a cluttered, and yet out of focus backdrop, with two artificial lights behind, and an evening skylight above, contributing to his disorderly and yet ingenious form of introduction. Additionally, this lighting variation further exposes a sense of unease amidst the pair. As the scene progresses, Lionel requests Bertie to read a segment of script with headphones on, to replace the echo of his voice. Cohen has filmed this fragment using a medium two shot, presenting both the characters within the frame. The audience is then exposed to a soft zoom upon the characters, hinting at the forming connection and possible foundation of their forthcoming solidarity and the blurring of social boundaries. Hooper ensures that the transformation of the characters and development of their friendship Is clear by directing Cones diverse use of cinematography. When the introductory scene, the characters are shot from the front and side, presenting a sense of maturity in their relationship. This movement of focus upon the characters softens the use of lead room, allowing the audience to identify a growing intimacy between the two. As he does earlier in the film, Cohen positions Lionel and Bertie on either sides of the frame, however only a meter apart further allowing the audience to experience a growth in trust and comfort felt by the heroes. The backdrop of the characters has barely been altered, with Lionel presented against a window, predictably portraying a midday light, outlining the sense of freedom and connection he has with the outside world, while Bertie is presented against a plain and unlit cockade. The flourishing sense of familiarity and confidence between the characters is clear in Cones use of close up shots throughout the conversation. The characters are similarly portrayed, with the camera positioned front on allowing the audience to see them as equals and furthermore at ease with each other. As the scene unravels, Lionesss wife returns home early to find Queen Elizabeth I seated at her dining table, Myrtle totally unaware of her husbands connection with the Royals. Hooper uses this point of action to reverse the roles of Lionel and Bertie. Lionel acts with complete awarding, unwilling to face his wife after shes discovered his bizarre secret. Cohen has presented Lionel pushed against the edge of the frame, with Bertie seated confidently in the centre, portraying the characters in a slightly humorous manner, certainly expressing the new sense of companionship and collusion. The climax scene opens with a point of view shot from Berths perspective. It presents the daunting hall ahead that ends at the Palace room where he is to present his first wartime speech, announcing that England has officially Joined the war. Cohen then uses a blend of a frontal and following tracking shots as Bertie alls. This is filmed from a slightly lower angle with a continual minor sway, presenting the Kings true nerves for his forthcoming responsibility. The camera is then steadied after Lionel is included in the frame, allowing the audience to feel the ease Bertie feels with his speech pathologists, and now friends, presence. This further allows the audience to experience the growing trust and companionship between the heroes. Cohen has filmed the pair directly through the out-of-focus microphone. Lionel is leveled with the camera and in contrast, Bertie is filmed from above, again depicting his tension and distress. Unlike the introductory and apology scene, both Lionel and Bertie are presented in the path of a single windows light, expressing the now pure equality and thriving friendship between the pair. Cohen abandons the microphone by further blurring and then removing it from within the frame, thereby allowing the audience to feel Just as Bertie does, that the speech is presented only to Lionel, not the British Empire. Additionally, Bertie is now equally leveled with the camera, demonstrating that once his focus shifted from the rest of England to solely Lionel, his confidence could soar. Cohen then uses an arc shot, a arching of the characters, that reveals a true flow of ease, faith and harmony that Lionel and Bertie hold together. Danny Cohen, under the direction of Tom Hooper, has combined a diverse array of opposite social classes, grow together and form an unbreakable friendship. The Kings Speech has clearly demonstrated how the nature of friendship can spark between anybody as long as trust, contentment and intimacy are equally nurtured. Specifically, Cohen has used a variety of camera shots, angles, movement and lighting to develop the solidarity between Bertie and Lionel to allow this magnificently exclusive and everlasting bond to form. The Kings Speech Essay Example The Kings Speech Essay While The Kings Speech draws upon a number of historical facts and events, this is not its primary concern. The film is about the effect of a person’s family on how the person develops. For example, in The Kings Speech, King George VI’s brother abdicating and his father’s cruelty played a part in his stammer and lack of confidence. The film is also about the importance of a secure support system, for example Queen Elizabeth and Lionel Logue were Berties support system and they helped him overcome his stammer and lack of confidence.A third important issue in the film is about the different approach to class distinction by British and Australian people, as shown by the expectations of Bertie and Queen Elizabeth that Lionel Logue will do whatever they wanted and Lionel Logues insistence on working on his own terms. Finally, the film is about how a person can dig deep into their own character to become a better person and in Berties case, a better King. He overcame h is speech impediment, anger and confidence issues to prove to himself, his family and his country that he was suitable to be King.The effect of one’s family on how the person develops is significant. His father’s cruel upbringing and the mockery received from his siblings were a contributing factor to his lack of confidence as a young man. For example, Lionel asked Bertie: â€Å"Did David ever tease you? † â€Å"Oh yes of course! Ber-ber-be-bertie. Father encouraged it. He said ‘GET IT OUT BOY’. Said it would make me stop. I was afraid of my father, and my children are damn well going to be afraid of me! ’† (The Kings Speech, 2010).Also, being forced to use his right hand when he was naturally left-handed and having to wear metal splints for knocked knees also contributed to his shyness, which caused him to develop a stammer. When growing up, it is important to have a strong support system and without one, the effect on a persons confi dence can be devastating. In Berties case, it caused his stammer. Bertie’s brother abdicating put even more pressure on him and made the stammer worse: Bertie talking to Edward about abdicating, says â€Å"That is terrible thing to hear. Nobody wants to hear that, me least of all† (Hooper, 2010).Also, â€Å"I am not a King, I am a naval officer. I’m not a king, I’m not a king† (The Kings Speech, 2010). The psychological effect his brother abdicating had on him, was enough to send him back to Logue for more therapy. Bertie was fortunate to find that his wife, Elizabeth, gave him the love and support he did not receive from his own family. She was his backbone. At the start of the film, when George had given up and he said â€Å"promise me, no more† (The Kings Speech, 2010), she believed in him and knew she had to keep trying to find the right person to help him.It was only through her efforts, that they found Logue. Throughout the film, whene ver George was giving a speech, she would be there in support of him. â€Å"I’m sure you’ll do great† (The Kings Speech, 2010) were her words of encouragement before Berties final speech on the war against Germany in the film. The love and encouragement of a persons partner can help the person achieve great things. The fact that Logue was Australian was also an important element to helping Bertie overcome his difficulties.The approach to class distinction of Australians is different to the approach of British people. British people believe strongly in social hierarchy. Being Queen, Elzabeths high expectations revolve around respectfulness and full cooperation of the subject. The laid back personality of an Australian is to treat everyone with equality and treat everybody as themselves. These two personalities clash when Elizabeth comes to Logue for help. She expects Logue to do what she wants and is a bit taken aback by how informal he is: Logue to Elizabeth We need to have your hubby pop byHe can give me his personal details, Ill make a frank appraisal and then well take it from there. I dont have a hubby, we dont pop and nor do we ever talk about our private lives. No you must come to us (The Kings Speech, 2010). Logue refuses her demand so she uses and what if my husband were the Duke of York? (The Kings Speech, 2010) but Logue stands by his rules and Logue insists her husband to him: for my method to work, I need trust and total equality. Here in the safety of my consultation room.No exceptions (The Kings Speech, 2010). At first, this difference of class made it difficult to form a normal relationship between the pair. For example, Bertie to the Archbishop: â€Å"Lionel will be seated in the kings box† â€Å"But members of your family will be seated there sir! † (The Kings Speech, 2010). The astonishment of the Archbishop when Bertie requested for Logue to be seated in the Kings box shows that the relationship was very unusual. Class distinction affected Logues treatment of Bertie.On one side, Logue should be respectful and abide by the Kings request to keep this a strictly business relationship, but on the other hand if Logue was to help and teach Bertie to overcome his speech, anger and confidence issues, they had to be equals. Requests such as being told not to sit too close or when one is speaking with the Prince, one waits for the Prince to choose the topic was not an option if Logue was going to fix George. â€Å"In here it’s better if we’re equals† (The Kings Speech, 2010). Bertie disagrees with Lionel and states: â€Å"If we were equals, I’d be home with my wife, and no one would give a damn† (The Kings Speech, 2010).It would have been much more difficult for a British speech therapist to help Bertie the way Logue did because a British person would not have been able to overcome the class differences the way Logue could. Finally, the film shows that overc oming adversity helped George to be a better person and a better King. This is because the difficulties of overcoming something that had kept him hostage from a very young age and the confidence he found in doing this, gave him something in common with the British subjects, who were struggling when World War Two started.His anger went away and he became stronger and more confident. The main motivation for George to overcome his stammer was to prove to himself, his family and his nation that he was fit to be King. The Kings Speech uses the historical story of King George VI to illustrate important issues that affect all people: the need for a supportive family, the love and support of a good partner, the ability of people to fix problems when they put aside class distinctions and what can be achieved when a person digs deep into his or her own character to overcome adversity. It is a very inspiring film.

Customer Relationship Management Helps Chase Card Services Manage Customer Calls Essay Example

Customer Relationship Management Helps Chase Card Services Manage Customer Calls Essay If you have a credit card, theres a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards, offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States, the company fields a correspondingly large amount of calls from people seeking customer service for their credit card accounts.Each of Chases 6,000 call center agents worldwide at the companys 11 call centers fields field up to 120 calls per day. The company handles slightly less than 200 million calls each year from a customer base of 100 million. Even a small reduction of 1% to the amount of calls received results in savings of millions of dollars and improved customer service for Chase. Achieving such a reduction is easier said than done, however. Li. 2006, Chase Card Services attempted to accom- plish this by improving first-call resolution. First-call esolution is wh en a call center agent is able to resolve a customers issues during the initial call to customer service without requiring additional calls. The problem was that the companys record keeping did not give an accurate account of current rates of first-call resolution. Chase had previously tried tracking first-call resolution rates oy having agents log the content and results of each call they received. But this task was time- consuming and was not standardized, since agents :ended to record results subjectively and not in a iniform way.Company policies for some customer requests were also far from ideal for increasing First-call resolution. For example, agents were only able to process balance transfers for customers calling from their homes, and the fee structure inderwent multiple changes over a short span, prompting repeat calls. Po improve call center efficiency, Chase contracted with Enkata technologies to implement a oerformance and talent management system. The system monitors a nd tags each call with the :opic and length of the call as well as the length of time the agent that handled the call has been orking. It doesnt require agents to perform any lotion to acquire this information; it tracks calls automatically by keeping track of the keyboard strokes of each agent. As soon as an agent clicks on the feature of the account that the customer is calling about, the Enkata system automatically identifies the reason for the call. Proprietery algorithms match the reason and caller identification to the amount of time predetermined for each type of call. The system then monitors discrepancies in call time, depending on the reason for the call. For xample, a call from a customer requiring card activation should be a quick call, so the system will pinpoint card activation calls that take longer than normal, or fee dispute calls that are shorter than normal. But sometimes customers have multiple reasons for calling, which would have been very difficult to track pr ior to the implementation of Enkatas system. Now Enkata separates each individ- ual reason for calling and organizes them into a sequence, so that a call with multiple issues to resolve is analyzed using the appropriate time frame.By separating and organizing reasons for calling into distinct categories, Chase is able to determine criteria for declaring particular calls resolved For example, a card activation call will be considered resolved after only a few days without a follow-up call, but a disputed fee call wont be considered resolved until the customer received another statement without any complaints. This method gives Chase much more accurate data on first-call resolution, a feat which is regarded as very difficult and impressive in the industry. Enkata compiles this data and distributes it toChase Card Services in the form of weekly reports on call type and length, call handling times, repeat call rates, and other performance measures that allow both agents and supervisors to monitor their performance. The system also connects reports with call recordings to assist managers in coaching and evaluating their agents. When the system was still being implemented, Enkata used historical call data gathered prior to the implementation to create initial reports. Chase Card Services executives considered this initial upload of data to be the most time- consuming part of the implementation.Once the implementation was complete, the company hoped that improvements in the interpretation and management of this information would lead to improvements in agent pertbrmance, customer satisfaction, and customer retention. The results speak for themselves. Chase Card Services improved its first-call resolution rate to 91%, an increase of 3%, in its first year after the imple- mentation of the Enkata system. That represented a total savings of $8 million. Approximately $2. 5 mil- Lion of that total savings was a direct result of the average call time decreasing by two secon ds.The company hopes to reach its goal of 95% within the next few years. A perfect rate of 100% first-call resolution is not feasible because some additional calls after the first are acceptable under certain circumstances, such as a customer remembering a charge that he or she had initially disputed. CASE STUDY QUESTIONS 1. What functions of customer relationship manage- ment systems are illustrated in this case? 3. Why is the call center so important for Chase Card Services? How could Chases call centers help it improve relationships with customers? . Describe the problem at Chase call centers. What management, organization, or technology factors contributed to the problem?3. How did using Enkata improve operational perfor- mance and decision making? Give examples. E. What management, organization, or technology factors would have to be considered in implement- ing the Enkata solution? Within three months time, 30% of agents that had scored below the acceptable rate for first-call resolution improved to an acceptable rate. And although the number of active customer accounts grew by 5. % in the six months after implementation of the system, call volume decreased 8. 3% over that same span. Encouraged by these successes, Chase Card Services is now looking to expand the capabilities of the system to classify calls into even more cate- gories, and to link their collected data to marketing programs to foster cross-selling and upselling. Sources: Marshall Lager, Credit Where Due, Customer Relationship Management, April 2008; Michele Heller, How Chase Got Control of Call-Center Expenses, American Banker, February 26, 2008. Customer Relationship Management Helps Chase Card Services Manage Customer Calls Essay Example Customer Relationship Management Helps Chase Card Services Manage Customer Calls Essay If you have a credit card, theres a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards, offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States, the company fields a correspondingly large amount of calls from people seeking customer service for their credit card accounts.Each of Chases 6,000 call center agents worldwide at the companys 11 call centers fields field up to 120 calls per day. The company handles slightly less than 200 million calls each year from a customer base of 100 million. Even a small reduction of 1% to the amount of calls received results in savings of millions of dollars and improved customer service for Chase. Achieving such a reduction is easier said than done, however. Li. 2006, Chase Card Services attempted to accom- plish this by improving first-call resolution. First-call esolution is wh en a call center agent is able to resolve a customers issues during the initial call to customer service without requiring additional calls. The problem was that the companys record keeping did not give an accurate account of current rates of first-call resolution. Chase had previously tried tracking first-call resolution rates oy having agents log the content and results of each call they received. But this task was time- consuming and was not standardized, since agents :ended to record results subjectively and not in a iniform way.Company policies for some customer requests were also far from ideal for increasing First-call resolution. For example, agents were only able to process balance transfers for customers calling from their homes, and the fee structure inderwent multiple changes over a short span, prompting repeat calls. Po improve call center efficiency, Chase contracted with Enkata technologies to implement a oerformance and talent management system. The system monitors a nd tags each call with the :opic and length of the call as well as the length of time the agent that handled the call has been orking. It doesnt require agents to perform any lotion to acquire this information; it tracks calls automatically by keeping track of the keyboard strokes of each agent. As soon as an agent clicks on the feature of the account that the customer is calling about, the Enkata system automatically identifies the reason for the call. Proprietery algorithms match the reason and caller identification to the amount of time predetermined for each type of call. The system then monitors discrepancies in call time, depending on the reason for the call. For xample, a call from a customer requiring card activation should be a quick call, so the system will pinpoint card activation calls that take longer than normal, or fee dispute calls that are shorter than normal. But sometimes customers have multiple reasons for calling, which would have been very difficult to track pr ior to the implementation of Enkatas system. Now Enkata separates each individ- ual reason for calling and organizes them into a sequence, so that a call with multiple issues to resolve is analyzed using the appropriate time frame.By separating and organizing reasons for calling into distinct categories, Chase is able to determine criteria for declaring particular calls resolved For example, a card activation call will be considered resolved after only a few days without a follow-up call, but a disputed fee call wont be considered resolved until the customer received another statement without any complaints. This method gives Chase much more accurate data on first-call resolution, a feat which is regarded as very difficult and impressive in the industry. Enkata compiles this data and distributes it toChase Card Services in the form of weekly reports on call type and length, call handling times, repeat call rates, and other performance measures that allow both agents and supervisors to monitor their performance. The system also connects reports with call recordings to assist managers in coaching and evaluating their agents. When the system was still being implemented, Enkata used historical call data gathered prior to the implementation to create initial reports. Chase Card Services executives considered this initial upload of data to be the most time- consuming part of the implementation.Once the implementation was complete, the company hoped that improvements in the interpretation and management of this information would lead to improvements in agent pertbrmance, customer satisfaction, and customer retention. The results speak for themselves. Chase Card Services improved its first-call resolution rate to 91%, an increase of 3%, in its first year after the imple- mentation of the Enkata system. That represented a total savings of $8 million. Approximately $2. 5 mil- Lion of that total savings was a direct result of the average call time decreasing by two secon ds.The company hopes to reach its goal of 95% within the next few years. A perfect rate of 100% first-call resolution is not feasible because some additional calls after the first are acceptable under certain circumstances, such as a customer remembering a charge that he or she had initially disputed. CASE STUDY QUESTIONS 1. What functions of customer relationship manage- ment systems are illustrated in this case? 3. Why is the call center so important for Chase Card Services? How could Chases call centers help it improve relationships with customers? . Describe the problem at Chase call centers. What management, organization, or technology factors contributed to the problem?3. How did using Enkata improve operational perfor- mance and decision making? Give examples. E. What management, organization, or technology factors would have to be considered in implement- ing the Enkata solution? Within three months time, 30% of agents that had scored below the acceptable rate for first-call resolution improved to an acceptable rate. And although the number of active customer accounts grew by 5. % in the six months after implementation of the system, call volume decreased 8. 3% over that same span. Encouraged by these successes, Chase Card Services is now looking to expand the capabilities of the system to classify calls into even more cate- gories, and to link their collected data to marketing programs to foster cross-selling and upselling. Sources: Marshall Lager, Credit Where Due, Customer Relationship Management, April 2008; Michele Heller, How Chase Got Control of Call-Center Expenses, American Banker, February 26, 2008.

Social Change essays

Social Change essays * Is violence even a necessity for social change?* Malcolm X stated that the ideals that he took early on in the Civil Right movement should be sought "by any means necessary", he was one of the first leaders in history to coin that phrase. Even without the alluring words, many other leaders utilized the simple concept countless times before. Malcolm X felt that social change could be gained in many ways and violence was one of them. (Why violence?) Furthermore, the French Revolution is another example of how violence was used in order to create peace and a better life. Although, the Civil War wasnt primarily about abollishing slavery, it still shows how violence changed life. The violence of slavery was eradicated through the bloodshed of war. (Intro. Sent) When people find suppression in their paths, they move it. In most cases they do this with force. It is a natural instinct to use force to attain a goal; watch any group of young children and see their strategies, there is no such thing as diplomacy. Kids will not naturally hand over...(continue sent.) And for the most part, diplomacy doesnt always work. The allies of World War II tried to mollify Hiltler in peaceful ways, never the less in the end they still went to war in order to stop further distruction and save inumerable lives. Another group that is portrayed as notorious is the Black Panther party. (Why?) Other factions of countries have gone to war amongst themselves in order to create social change (Vietnam, Cambodia, Russia/former U.S.S.R). A film that talks about Khmer Rouge and the conflict in Cambodia is The Killing Fields. This is about.... Another common example of social change is that a heinous event has to occur in order for attention to be brought to an already unfavorable situation. An example of this would be the Amber Alert System, which "originated in Arlington, Texas after the 1996 abduction and mur ...

Prejudices essays

Prejudices essays The differences that exist throughout our community, the nation, and the world, greatly affect a person. Some struggle every day to attain tolerance and enlightenment and avoid ignorance and prejudices. Merriam-Webster Dictionary defines prejudice as a preconceived judgment or opinion and an irrational attitude of hostility directed against an individual, a group, a race, or their supposed characteristics. In the unit on tolerance we read and viewed many examples of literature that opened the audiences minds and hearts to turn them to unity, enlightenment, and tolerance. Both Elie Wiesels Night and Sonia Schreiber Weitzs I Promised I Would Tell, as well as the documentary, The Last Days, truly captured how people can be affected by the bigotry which exists in our world. All three had the purpose to demonstrate how ignorance, prejudice, and separation can negatively shape someone and their life. Elie Weisels Night is a very short yet powerful book that every person should read. It gives you a personal, thought provoking, and unforgettable message of the horrors man can inflict on his fellow man. This book is Wiesel's message to us that we must not allow this kind of nightmare to be repeated. Being a Holocaust survivor, Elie Wiesel wrote this to remind people of this atrocity and to justify how so many people died while the world remained silent and unaware of what was truly happening. This book truly enlightened me and brought me to realize how the worlds ignorance allowed for the separation and murder of the Jewish race. It grasped the importance of forgetting hatred, bigotry, and intolerance despite cultural or religious differences. While viewing The Last Days, I realized how hard it was for the survivors to open their hearts and bring back these painful, unbearable memories of their past experiences. After watching the footage from the concentratio...